PROGRAMS AND SERVICES

Integrated and holistic care at CUPS includes primary health care, mental health resources, housing and economic supports, family and child development, addictions support and so much more. Services are available to people impacted by poverty, trauma, homelessness and systemic marginalization, who need a non-judgmental and trauma-informed approach to support well-being.

For information about CUPS programs and services, please contact info@cupscalgary.com or call 403-221-8780.

  • The CUPS Primary Care Health Clinic delivers primary health care services and other integrated specialized health services in a one-stop clinical care model which provides low-barrier, interdisciplinary, and specialized services that are focused on meeting the needs of socially and structurally vulnerable individuals. The Primary Care clinic provides a unique and collaborative approach to health, including longer appointments times, access to on-site specialist services. This holistic and integrated model of service delivery highlights the comprehensive and client-centered focus at CUPS.

    The CUPS Primary Care Allied Health Team provides primary health care services that complement and support integrated specialized health services in a low-barrier, interdisciplinary, and collaborative way, focused on meeting the needs of socially and structurally vulnerable individuals. The Primary Care clinic provides trauma informed services which include, on-site laboratory services (bloodwork, screening, ECGs, etc.), preventative screening, wound care, basic foot care, medication and vaccination administration, diabetes education and support group facilitation, as well as integrated resource navigation and advocacy support.  

    Prenatal and Family Health

    The Prenatal and Family Clinic provides prenatal and postnatal care, family planning, primary health services and specialty consultation (obstetrics, gynecology, pediatrics), preventive screening, addiction and mental health services, and integration of resource and system navigation and advocacy support. The multidisciplinary Prenatal and Family Care team collaborates with CUPS programs, including Family and Child Development staff to empower participants to create and achieve goals that support their well-being, and build readiness to navigate and access support and services in the community.  

    The Prenatal Outreach Support Team (POST) is a collaboration between CUPS, Kindred Connections Society, and Calgary Police Service. POST is dedicated to early intervention, prevention, and empowerment, by supporting high-risk pregnant and parenting people experiencing vulnerabilities in accessing prenatal care. 

    Specialist Care

    CUPS Primary Care Health Services offers access to a variety of specialized medical professionals, care, and programs, including internal medicine, neurology, gastroenterology, dermatology, chronic pain, cardiology, rheumatology, psychiatry, and nephrology.

    Diabetes Group

    The Diabetes Group provides monthly education, information sharing, and group support sessions for individuals who are pre-diabetic or diabetic. This group meets in the community and is supported by a nurse practitioner and Health Equity nurse.

    • In-Person Support is available on a first come, first served basis with limited walk-in spots available each day. CUPS is located at 1001 10 Ave SW.

      Monday to Friday Mornings:

    • 8:30 am - 11:45 pm

      • Monday to Thursday Afternoons:

      • 12:45 pm - 3:00 pm

      • Friday Afternoons:

      • 1:00 pm - 2:00 pm

      • Cinic is closed daily from 11:45 am - 12:45 pm and on statutory holidays.

    For more information about CUPS Primary Care & Health Services, please email info@cupscalgary.com, or call 403-221-8797

    If you have questions about how to connect with the clinic, call: 403-389-2712

  • ​​The CUPS Mental Health (MH) program is designed to meet the growing needs of vulnerable Calgarians for a low-barrier, easily accessible model of mental health services. Partnering with CUPS primary health care program and other integrated CUPS services, the program aims to fully support individuals with mental health, housing and social needs. The MH team consists of counsellors, psychiatry, nursing, and administration support.

    Services include counselling (individual, group), outreach and addiction counselling, psychiatric consultation, play therapy for children 0-6 years of age, and Community Treatment Order (required treatment for mental health conditions) and facilitation. Additionally, Rapid Care Counselling (RCC) is a service provided by CUPS at sites throughout the city to enable rapid access to mental health services for individuals within the Homeless Serving System of Care.​ 

    Rapid Care Counselling is available on-site at CUPS on Tuesdays between 8:30 am - 3:00 pm (closed 11:45 - 12:45 pm for lunch).

  • ​​CUPS OAT program aims to deliver a low barrier, trauma-informed, client-centered, integrated program that supports harm reduction practice and addiction treatment along with primary care services. The OAT team provides individualized care planning including opioid replacement therapy assessments and medications, addiction education and counselling, information regarding detox and addiction treatment programs, harm reduction supplies, and take-home naloxone kits. CUPS OAT program also includes OAT navigators that supports individuals who wish to engage in OAT services but require more intensive case management support.

    Individuals can self-refer or be referred by a health care provider (physician, nurse practitioner, nurse), allied health provider or community agency.​ 

  • ​​The CUPS Liver Clinic provides screening and treatment for hepatitis C, hepatitis B, and cirrhosis through consultation with an infectious disease specialist. The Liver Clinic’s services are provided both on-site at CUPS and through outreach in the community by a clinical pharmacist, and registered nurse. Services include consultations and education for prevention and treatment of hepatitis C and other sexually transmitted and blood-borne infections, recovery strategies, immunization, and referral to other CUPS programs and services as required.​ 

    Learn more here.

    CUPS Liver Clinic Referral Form

    Consent Form

    Liver clinic staff are available at CUPS Monday to Thursday, 8 am - 2 pm. Please call or email to schedule an appointment or for questions: 403-991-1930, liverclinic@CUPSCalgary.com

  • Connect 2 Care (C2C) is a multidisciplinary mobile outreach team that provides transitional case management, advocacy, and care coordination for individuals who are unhoused or vulnerably housed, low-income, and socially vulnerable with high acute care use. The C2C team works to improve coordination of services by bridging gaps between acute care and community health services with the aim of reducing unnecessary acute care use while improving access to health and addiction services, housing, social, financial, and mental health support for clients within the community.

  • ​​The CAMPP program aims to improve palliative and end-of-life experience of persons with a life-limiting/ threatening illness and who are unhoused or vulnerably housed by inspiring collaborations and advancing an adaptive, interfacing and outreach-based service that focuses on building capacity to uphold the delivery of quality palliative and end of life care. The CAMPP team provides intensive case management and navigational support to individuals to improve access to health, pain management and addiction services, housing, social, financial, and mental health supports in the community.​ 

  • CUPS newly designed and re-imagined Family and Child Development Centre (FCDC) has a goal to empower families to identify and achieve their goals, while increasing their resilience and capacity, and striving to ensure families are connected and engaged in their communities. We are now better equipped to engage with families accessing the numerous different programs across the organization, offering them the opportunity to engage with family and child development supports, and meeting the unique needs of each child and family wherever they are at in their journey.  

 
 

  • For questions about CUPS Family and Child Development Centre programs and services, please email FDC@cupscalgary.com, or call 403-221-8780

  • All programs listed are free.

    Child Development Supports

    Child Development Coordinators offer on-site and in-home support to families and children (ages 0-12). These supports strive to strengthen parenting skills, connect families to community resources, and equip parents with tools for healthy child development and improved family functioning.

    Stay & Play

    Tuesdays & Fridays 10:00 am - 12:00 pm

    A fun environment set up with sensory, imaginative and creative activities. Allows parents the opportunity to learn how to play with their children that facilitates attachment and child development. Child development specialist and coordinators will work with parents to coach them through play scenarios, emotional regulation and all things kids! Lunch is also provided.

    Play Therapy

    Play Therapists engage families and children in both directive and non-directive play therapy. Various types of play therapy models are used including expressive arts therapy, imaginary play, and sand tray.

    Parent Connection

    Thursdays - 10:00 am - 11:30 am

    Safe space for parents to come together and chat about daily struggles and/or successes, giving them an opportunity to build relationships with individuals they relate to. This time is also used to help teach and discuss any common themes amongst the group which is facilitated by a staff member. Space and time are casual, child-free as free childminding is available and food & coffee is provided.

    Drop-in Play

    Our Family & Child Development Centre (FCDC) Dicovery Den is open Monday through Friday, 9:00-3:00 PM, for all CUPS families to use as a space to play and connect in a fun environment, set up with sensory, imaginative, and creative activities.

    Visitation Space

    The FCDC Classroom space can also be used for supervised visitation, providing an environment for parents who need somewhere to facilitate supervised visits with their children. A Child Development Specialist will be nearby to help support and coach parents through any stresses they might encounter with their child during supervised visits

    Please note: CUPS Staff are not able to supervise these visits - the family's supervisor must be present for supervised visits.

    Child Minding

    Monday to Friday, 10:00 am - 12:00 pm and 1:00 pm - 3:00 pm

    Individuals and Families who are participating in meetings and other programming with CUPS can safely leave their children in the care of the Family and Child Development Centre team.

    When leaving children with the FCDC team, please provide your child's name, as well as the parent's name and contact phone number. The child's parent, guardian, or caregiver must remain on-site at CUPS while their children are in our care.

    ATTACH (offered virtually)

    Developed at the University of Calgary, ATTACH is a parenting program that seeks to build attachment between caregivers and children through increasing adult capability, specifically with respect to reflective functioning, or the ability to think and talk about the thoughts and emotions of oneself and of others.

  • Please note that CUPS housing programs have different criteria for referral, see each program for information or contact us for support.

  • For more information about CUPS Housing & Economic Supports, please email info@cupscalgary.com, or call 403-221-8780

  • ​Care Coordinators are uniquely positioned as a non-waitlist program to meet the needs of those connected to or intending to connect at CUPS in a quick and efficient way. This rapid response allows the team to connect with folks in the moment they are looking for support and engage a potentially transient community, ensuring people don’t fall through the gaps. As part of a larger, interdisciplinary team at CUPS, the weight of coordinating care and service can be managed by this team and not lay solely with the participant. 


    Care Coordinators help people to address an immediate need and connect to other supports and services that will increase their stability. CCs do this by providing collaborative, coordinated, trauma-informed, and holistic services and support to clients, based on individual needs and strengths. 

    Crisis Intervention Fund (CIF)

    The Crisis Intervention Fund aims to mitigate the housing crisis by supporting participants with a one-off payment to a landlord or utility company for housing stability needs such as first month rent, damage deposit or arrears. This is funding dependent, but available to those already accessing, or in the process of engaging with longer term services at CUPS. 

    Virtual Tax Clinic

    Having up to date taxes is a requirement to access many other community and financial supports; this program assists in breaking down barriers and increasing access to services. Serving CUPS clients filing taxes in Alberta, this year-round online clinic provides assistance in filling out and filing income tax forms. 

  • ​The Key Case Management program uses intensive case management support and rent subsidies to stabilize chronically or episodically homeless individual in housing and provide access to support to help with presenting issues that can result in a return to homelessness. Case managers work alongside participants to meet immediate needs, connect them to internal and external resources and build capacity to maintain housing and live more independently. The housing locator assists clients in securing appropriate housing and supports in re-housing clients as needed. The housing locator acts as a liaison between client and landlord to support positive tenant / landlord relationships.

    Referrals to this program come through the Calgary Homeless Foundation’s Coordinated Access and Assessment (CAA) triage system.

  • ​​The Graduated Rent Subsidy Program (GRSP) works with low-income individuals and families who have successfully completed a Housing First case-management program and who require ongoing rental subsidy and other supports to maintain housing stability and work towards their goals. The program aims to improve economic, social and community supports and foster skills to achieve independence and graduation. Our team consists of five Housing Coordinators, Subsidy & Graduation, and one Housing Coordinator/Landlord Liaison, to work with clients to support them in their graduation pathway, helping build skills, find internal and external resources, coach them on the landlord-tenant relationship, as well as connect participants back to their natural supports.​ The team is augmented by an Occupational Therapist as well as referrals into CUPS internal programming.   

  • The Community Development program is a hybrid place-based program that combines elements of rent subsidy and light touch support to integrate participants into the broader community. In addition to having access to affordable housing in one of four HomeSpace owned and operated buildings, participants are supported by an on-site community developer whose role is to engage participants and create a sense of community within the building. The community developer works to increase integration both internally at CUPS and into the greater community by removing barriers to accessing community amenities such as social and recreational support. Programming includes tenant meetings, dinners, crafts, and parenting programs.  
     
    KINDred at Legacy Seniors Project is operated in partnership with HomeSpace Society at its Legacy on 5th property. The "KINDred program" provides housing and rental subsidies to 13 individuals aged 55 and older who are at risk of homelessness and require additional supports to live independently. The program stream provides individualized case management as well as community-oriented programs, resources, and referrals. The KINDred program works closely with the CUPS Community Development program, and is supported by the Housing Coordinator, Legacy Building.

  • ​​Homes for Health is a housing program aimed at supporting those experiencing significant physical health needs in addition to substance use, and/or mental health concerns. This program houses people independently in rental housing and offers low participant-to-staff ratios with a multidisciplinary team including intensive case managers to provide support for participant’s goals, nurses to address and care plan for physical health needs, a graduation navigator to strengthen wellness and community engagement, and a housing liaison to support with finding the right housing fit. With space for up to 40 participants,

    Homes for Health provides short-term, intensive stabilization support, with individuals graduating into less intensive supportive housing (within or outside of the Homeless Serving System of Care) or independent housing (e.g., renting unsubsidized, GRSP).​