Outcome: 90% of clients successfully maintained housing stability for more than one year (n=91).

Impact: When clients have increased housing stability and income, they can work towards independence and community re-integration and are able to focus on other priority areas in their lives such as food security, health and wellness, and social supports.

Outcome: 92% of clients in GRS successfully maintained housing stability for more than one year (n=205).

Impact: When clients have increased housing stability and income, they can work towards independence and community re-integration and are able to focus on other priority areas in their lives such as food security, health and wellness, and social supports.

Outcome: 96% of clients successfully maintained housing stability for more than one year (n=116).

Outcome: In the last fiscal year, 27% of newly housed clients increased their income after 3 months of being housed. 33% were on Alberta Works (to support them while unemployed), 29% were on Alberta Income for the Severely Handicapped and on CPP, EI, or other.

Impact: When clients have access to affordable housing, they can focus on meeting their other needs and working towards their own goals.

Output: 262 clients were assisted in obtaining their Government Issued Identification (i.e., Photo ID and Birth Certificates).

Impact: Reducing barriers to obtaining ID enables individuals to access crucial services, such as the health care system, banks, government programs, and educational services.

Output: 424 clients were issued gift cards from the Basic Needs Fund, allowing them to access basic necessities such as groceries, cell phones, medications, furniture, and clothing.

Impact: Funds for basic necessities allow clients to move beyond survival to focus on their overall well-being.

Output: 151 households received financial assistance to avoid evictions, pay for first month’s rent, utilities, and other emergency resources.

Impact: Financial assistance for clients reduces the financial hardships applicants are facing, prevents eviction or housing crises, and helps to make sure they are able to meet their other basic needs such as food and clothing.

Output: 2,732 hours were spent providing clients with services through Client Navigation and Care Coordination.

Impact: Through Integrated Care, CUPS client navigators help clients access programs and services both within CUPS and at other agencies to ensure they are receiving care that best meets their needs.

Output: CUPS Health Clinic served 4,953 individuals, generating 49,624 points of service , which includes both appointments and case management.

Impact: Connecting patients to an interdisciplinary primary care team and specialty services has been demonstrated to ensure better health outcomes and health equity.

Output: There were 1,854 WHC visits, and 169 OBGYN visits this fiscal year.

Impact: CUPS provides prenatal care and access to specialists, including an obstetrician, pediatrician, dietician, and a social worker to help with advocacy, system navigation and wraparound care.

Output: C2C & CAMPP worked with 599 individuals throughout the year.

Outcome: Not all 599 clients required access to the different types of services offered at CUPS. However, CUPS aims to address their varying needs as identified by clients. For example, 40% of clients were successfully housed after engaging with C2C, 18% were connected to primary care, 15% to medication coverage, and 6% to homecare services (n=218).

Impact: For many individuals, securing housing is the first step towards being able to work towards their own personal goals, such as accessing other programs and services. C2C clients have an improved connection to community resources, such as housing and primary care, which then leads to a significant reduction in improper location for health care services (acute care) use.

Output: 225 years’ worth of clients’ taxes were filed with the assistance of the C2C team. Some clients had several years’ worth of taxes to be filed.

Impact: When clients have up to date taxes filed, they have the ability to access income-specific programs, such as Assured Income for the Severely Handicapped (AISH) and Alberta Works.

Output: There were 111 unique clients supported by CAMPP during the fiscal year.

Impact: Clients experiencing or at risk of homelessness receive support accessing equitable and quality palliative and end-of-life care that improves their quality of life and supports them dying with dignity and comfort in the setting of their choice.

Output: The CUPS Mental Health (including Family Development Centre) counsellors served 680 individuals via a hybrid model of on-site and remote appointment options.

Impact: Access to mental health care helps individuals, both adults and their children, living with the negative effects of trauma to navigate and mitigate the effects of trauma as they build resilience.

Output: 104 clients accessed mental health support through RCC across 190 sessions.

Output: In partnership with Kindred. 340 unique individuals accessed RCC and attended a total of 727 sessions.

Impact: To increase mental health accessibility, RCC connects clients to both timely and long-term mental health services where they live and access services within their communities

A part-time mental health registered nurse helped support 16 unique CTO (community treatment orders) clients with a total of 259 (direct and indirect) points of services, as well as 3 unique complex mental health clients with 49 face-to-face appointments.

Output: The OAT team worked with 546 unique individuals. 71% of clients were new enrolments, and the average wait time between referral and enrolment was zero days (n=546).

Impact: As a part of the community response to the Opioid Crisis, CUPS reduces barriers and increases accessibility to OAT through low-barrier entry with the aim of reducing drug related harms and strengthening connections to primary care services.

Output: The STOAT team received 78 referrals.

Outcome: Of the 78 referrals that were received, 64 unique clients were enrolled, and 42 individuals were connected to OAT initiation.

Impact: As a mobile and street outreach team, CUPS engages individuals using substances and provides the option to connect to OAT, primary care, addictions treatment and social supports. STOAT, through outreach, increases access to peer support, systems navigation, advocacy, and intensive case management.

Output: The Liver Team completed 598 visits, 91 treatment initiations for hepatitis C.

Outcome: Throughout the fiscal year, 90 clients completed treatment.

Impact: The Liver Clinic provides screening/testing, vaccination, and education for clients who might have been exposed to hepatitis C, HIV, or similar viruses.

Output: The Health Equity Team saw 130 unique clients, consisting of 605 direct client visits (at CUPS = 444, Outreach = 161), and 550 indirect (case management).

Impact: Clients can access a registered nurse and an occupational therapist that provide on-site and outreach assessments and treatments and provide cognitive and mobility assessments. Access to these services supports clients with system navigation and reduced wait times for occupational therapy assessments.

Output: The Nursing Team provides nursing assessments, wound care, phlebotomy, client education, and immunizations. This year, 635 immunizations for vaccine preventable diseases including 382 COVID-19 and 207 influenza immunizations were provided.

Impact: Providing nursing services increases access to nursing care and promotes education and preventative health services.

Output: 72 clients enrolled in Nurturing Parenting to learn about understanding feelings, ways to enhance positive brain development in children and teens, and positive ways to deal with stress and anger.

Impact: NP classes cover topics that are both applicable and brain science-based, helping clients increase their parenting knowledge and ability to apply practical skills.

Output: 19 clients who participated in one-on-one coaching through the Family Development Centre (FDC) had a combined total of 60 sessions where they learned about the philosophy of nurturing parenting.

Impact: By covering many diverse topics, one-on-one coaching provides client-centered programming that is driven by the individual’s needs and circumstances. This ensures that parenting programs help each individual achieve their own unique parenting goals.

Outcome: 100% of students who completed the 2021-22 school year (n=58) graduated to the following year of schooling. This includes 18 Kindergarten students graduating to Grade One and 40 preschool students who continued in the program in 2023-23.

Impact: Our students access programming that helps them achieve developmental milestones, which enables them to succeed moving forward, including once they begin grade school with their peers.

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Outcome: When setting IPP goals, students set goals related to social skills, speech, occupational therapy, academic, and/or psychology.) By June of 2022, 42 (81%) students achieved one or more of their goals by the end of the school year (n=52).

Impact: Students receive guidance and support to work towards their goals throughout the year, with the aim of achieving at least one. Some students may need more than one year to accomplish their goal; however, they have shown significant progress since the beginning of the school year.

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Outcome: in the school year, 35 children (n = 52) set social skills as one of their goals. By June of 2022, 66% of those students achieved their social skills-specific goal.

Impact: As students make varying goals throughout the school year, they receive multi-supports achievements by the middle of the school year through the integrated care they receive.

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Output: 68 children were enrolled in the CDC in the 2022-23 school year, 17 of whom were enrolled in kindergarten. 16 of these students graduated to Grade One.

Impact: Attending the CDC promotes school readiness for children when they enter Kindergarten, this helps children from low-income families achieve success later in life.

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Output: 55 students set a combined number of 92 goals at the beginning of the 2022-23 school year.

Impact: Students make significant achievements by the middle of the school year through the integrated care they receive.

CUPS Health served 5,009 individuals, generating 47,724 points of service.

CUPS Health served 5,054 individuals, generating 50,371 points of service.

CUPS Health served 4,953 individuals, generating 49,624 (27,564 direct visits and 22,060 indirect visits) points of service.

C2C and Calgary Allied Mobile Palliative Partnership (CAMPP) worked with 379 individuals throughout the year.

42% of clients were successfully housed after engaging with C2C, 25% were connected to primary care and obtained medication coverage (n=259).

C2C and Calgary Allied Mobile Palliative Program (CAMPP) worked with 219 individuals throughout the year.

64% of clients were successfully housed after engaging with C2C, 23% were connected to primary care, 25% to medication coverage, and 4% to homecare services (n=219).

C2C worked with 599 individuals throughout the year.

To address clients’ varying needs, different types of services are provided as needed. For example, 40% of clients were successfully housed after engaging with C2C, 18% were connected to primary care, 15% to medication coverage, and 6% to homecare services (n=218).

There were 1,856 WHC visits and 205 OBGYN visits this year.

There were 2,306 WHC visits and 131 OBGYN visits this year.

There were 1,854 WHC visits and 169 OBGYN visits this year.

CAMPP and C2C were combined in previous reports, please see Connect 2 Care section for more information.

CAMPP and C2C were combined in previous reports, please see Connect 2 Care section for more information.

There were 111 unique clients in CAMPP during the fiscal year.

The Liver Team (MD and RN) had a total of 239 direct visits.

The Liver Team (MD and RN) had a total of 574 direct visits.

The Liver Team completed 598 visits, 91 treatment initiations for hepatitis C.

Throughout the fiscal year, 90 clients completed treatment.

Data not currently available.

Data not currently available

The Nursing Team provides nursing assessments, wound care, phlebotomy, client education, and immunizations. This year, 635 immunizations for vaccine preventable diseases including 382 COVID-19 and 207 influenza immunizations were provided.

Not a program offering in 2020/21.

90 C2C clients filed tax returns.

225 years’ worth of clients’ taxes were filed with the assistance of the C2C team. Some clients had several years’ worth of taxes to be filed.

Not a program offering in 2020/21.

Not a program offering in 2021/22.

The Health Equity Team saw 130 unique clients, consisting of 605 direct client visits (at CUPS = 444, Outreach = 161), and 550 indirect (case management)

The OAT Team facilitated 297 referrals, representing 288 enrolments, with an average wait time of 1 day between referral and enrolment. 76% of clients were new enrolments.

The OAT team worked with 379 unique individuals, 188 of which were new enrolments, with an average wait time of 2 days, despite COVID-19 related challenges. 49% of clients were new enrolments.

The OAT team worked with 546 unique individuals, 390 of which were new enrolments. We were able to offer same-day enrollments into the program. 71% of clients were new enrolments.

This position did not exist for the 2020-21 FY.

This position did not exist for the 2021-22 FY.

A part-time mental health registered nurse helped support 16 unique CTO (community treatment orders) clients with a total of 259 (direct and indirect) points of services, as well as 3 unique complex mental health clients with 49 face-to-face appointments.

561 individuals received mental health services.

646 individuals were received mental health services.

The CUPS Mental Health (including Family Development Centre) counsellors served 680 individuals.

Not a program offering in 2020/21

This program began in Fall 2022.

The STOAT team received 78 referrals.

Of the 78 referrals that were received, 64 unique clients were enrolled, and 42 individuals were connected to OAT initiation.

Program began in 2021.

243 clients accessed mental health care through RCC.

104 clients accessed mental health care through RCC.

Please note that this decrease in the number of clients can be attributed to the decrease in the number of RCC counsellors available this year.

In partnership with Kindred. 340 unique individuals accessed RCC and attended a total of 727 sessions.

3,000+ hours spent providing clients with supports through Client Navigation and Care Coordination.

1,468 hours spent providing clients with supports through Client Navigation and Care Coordination.

2,732 hours were spent providing clients with supports through Client Navigation and Care Coordination.

In September 2020, 58 children were enrolled in the CDC.

In June 2020, 100% of kindergarten students who completed the school year successfully graduated and moved on to elementary school (n=18).

In September 2021, 63 children were enrolled in the CDC.

In June 2021, 100% of kindergarten students who completed the school year successfully graduated and moved on to elementary school (n=17).

52 students set a combined 108 IPP goals at the beginning of the 2021-22 school year.

In September 2022, 68 children were enrolled in the CDC, 17 of whom were enrolled in kindergarten.

In June 2022, 100% of kindergarten students who completed the school year successfully graduated and moved on to elementary school (n=18).

By June of 2022, 42 (81%) students achieved one or more of their goals by the end of the school year (n=52).

55 students set a combined number of 92 goals at the beginning of the 2022-23 school year