NEWS: Continuing to help the community through COVID-19
Previous updates:
April 28, 2020 - COVID-19 Update
In response to the current health crisis, our doors will be closed until further notice. We will continue to serve the community by remote means. If you have a health concern or question about other services, please call us during regular business hours, Monday-Friday, 8am-4pm at 403-221-8797.
March 23, 2020 - COVID-19 Operational Update
CUPS is working hard to continue to provide services to clients during the COVID-19 pandemic.
While we are still working to provide the majority of our services remotely by phone for the health and safety of clients and staff, we will be opening the CUPS Health Clinic for limited access.
Beginning Monday, March 23, the CUPS Health Clinic will be open for URGENT NEEDS ONLY from 10 am to 2 pm, Monday to Friday.
In order to access the facility, we ask that clients call the clinic first for health needs at 403-221-8797 or the main line for non-health needs at 403-221-8780 to determine if it’s necessary to be seen in person.
Please be advised, for the additional health and safety of everyone, CUPS will also be screening clients on entry to determine if your needs can be met on the phone or require an in person visit.
We know this is a stressful and isolating time for people and we encourage you to stay connected with your support team while maintaining social distancing. Here are some additional resources from Alberta Health Services about accessing health in tough times.
Self-assessment
For any clients concerned about having symptoms of COVID-19, please use the AHS online self-assessment tool or call 811 to speak with a nurse for guidance.
Contact information
The CUPS Health Clinic is available on the phone from 8 am to 4 pm, Monday to Friday at 403-221-8797.
For non-health related concerns or questions, please call our Coordinated Care Team from 8 am to 4 pm, Monday to Friday at 403-221-8780.
March 19, 2020 - CUPS is continuing to provide essential services to help vulnerable Calgarians build and maintain resiliency through the current health crisis.
CUPS will continue to provide essential services to support our clients by meeting their urgent health needs, engaging with families and individuals to provide emotional support and counselling as well as continuing to keep people stable with housing and community supports, as well as diverting crisis with critical emergency funding.
In this changed environment, we are developing new and creative ways to connect with the people who need our services. While our facility doors are closed temporarily to enable management and our teams to plan new ways to serve clients, we are open for business and actively providing essential services to individuals and families by phone and through outreach initiatives.
We are collaborating with our partners
At every step, we are working with other agencies, our funders, and the City to coordinate efforts and have been in steady communication with our key partners.
Safety and wellness for all is our goal
CUPS’ overarching goal is to care for our staff and ensure their safety while continuing to provide critical services in support of our clients and the greater community. With strong collaboration and communication, we will continue to be part of the greater effort to keep everyone safe and well in our city.
Essential services are being provided
Our employees are delivering essential services in new and innovative ways while our Leadership, Finance, Human Resources, and Technology teams are working to support service delivery.
People with urgent health concerns can call our Health Clinic (403) 221-8797 during regular business hours (Monday-Friday, 8am-4pm). All other requests for services can be directed to our care team at (403) 221-8780.
For more information
If you have questions, comments, or concerns please feel free to reach us by phone or email.
We want to thank all of our team members, partners and supporters for your ongoing support and continued dedication to the community. As we navigate these challenging times, we will keep you up to date as changes occur.
March 18, 2020 - COVID-19 Operational Update
In response to the COVID-19 global health crisis, CUPS is closed until further notice; however, we are still providing services and support to our community. Phones will be answered during business hours, Monday to Friday, 8 am to 4 pm.
For health needs, please call: 403-221-8797
All other inquiries, please call our coordinated care team: 403-221-8780
If you are concerned about your health with respect to COVID-19, we encourage you to use the Alberta Health Services self-assessment tool prior to calling 811.
March 16, 2020 - COVID-19 Operational Update
CUPS will remain closed until further notice and we are continuing to work diligently to support clients remotely.
The best way to reach CUPS during this temporary closure is by phone.
People with health concerns, please call our Health Clinic at 403-221-8780
All other inquiries, please call 403-221-8797
Both phone lines will operate during regular business hours — Monday to Friday, 8 am to 4 pm.
Self-Assessment Tool
Alberta Health Services has launched a COVID-19 self-assessment tool to alleviate some of the pressure off the 811 HealthLink. This tool will allow you to self-assess whether you may need a COVID-19 test.
March 15, 2020 - COVID-19 Operational Update
On Sunday, March 15, 2020, the Government of Alberta officially announced that K-12 schools, child care centres and post-secondary institutes in Alberta will be closed indefinitely.
This province-wide decision aligns with an internal CUPS decision made earlier today to suspend classes at the Child Development Centre, effective immediately. This decision was made with the safety of our children, their families and our staff in mind. We cannot operate safely to minimize the risk of transmission and will remain closed until further notice.
March 11, 2020: Operational Update: CUPS’ response to coronavirus (COVID-19)
At CUPS, the safety of our staff and clients has always been and remains our top priority. We know there is a lot of information circulating about the coronavirus (COVID-19) in Canada and while the situation continues to evolve, we feel it’s important to share what we are doing at CUPS in response.
First, we encourage everyone to follow Alberta Health Services and the Government of Alberta with the most up-to-date information regarding COVID-19. While the risk or exposure to COVID-19 in Alberta is still considered low, there is always the possibility that could change in the coming weeks.
At CUPS, we are following recommendations and guidance from Alberta Health Services and Alberta Health with regards to COVID-19. Additionally we would encourage:
Anyone with symptoms of COVID-19 (fever, cough, shortness of breath, fatigue) should stay home and call 811 for guidance.
If you have travelled anywhere outside of Canada OR have had close contact with a confirmed or potential case of COVID-19, please stay home and call 811 for guidance.
In the meantime, we continue to encourage everyone to:
Wash your hands often and well
Avoid touching your face, nose or mouth with unwashed hands
Avoid close contact with people who are sick
Clean and disinfect surfaces that are frequently touched
Stay at home and away from others if you’re feeling ill
Cover your cough and sneezes and then wash your hands