Director of Client Human Services

As a not-for-profit working with vulnerable populations, our ultimate desire is to end the cycle of poverty and trauma for future generations of Calgarians. By combining healthcare, education and housing services, CUPS’ helps adults and families living in poverty and suffering from trauma to move from being in-crisis towards becoming more self-sufficient. Working together with partner organizations, we use proven principles from the science of building brains and resiliency to help people weave together a wide range of skills to build economic, social and health resiliency.

CUPS was recently recognized as one of Canada’s Top Ten Most Impactful charities and received the United Way Spirit of Gold Social Innovation award.


We have an immediate full-time position for a Director of Client Human Services.

This is a 1.0 FTE position.


Under the direction of the Senior Director of Program Strategy, and in collaboration with the Director of Health, the Director of Client Human Services is responsible for providing strong leadership to an interdisciplinary team, that facilitates integration of Developmental, Economic and Social/Emotional Resiliency functions ensuring effective use of resources through an integrated approach to achieve CUPS Strategic Objectives. Duties of this position include supervising staff and Social Workers from a variety of Child, Family and Adult development programs. The position will provide leadership and coaching to assist staff and contractors with the achievement of an integrated model of care for CUPS’ participants. As well, this position will assist with developing and maintaining external relationships with partner agencies (Primary, Secondary and Tertiary), referral sources, and community/systems initiatives.

The successful candidate will possess 5 plus years of proven experience in managing a diverse portfolio including program development and evaluation, assessing staff competencies along with established relationship building skills with the ability to bring multiple, diverse stakeholders to the table.

A Master’s degree in either Humanities, Social Work, or Public Health, is required.


This individual will also possess a positive approach that facilitates team building, ability to exercise good judgment, show initiative and be proactive as well as understanding the philosophies around Trauma Informed practice, Adverse Childhood Experience, and the socio-environmental determinants of health, and issues related to poverty, mental health and substance abuse.


We offer a competitive salary range and benefits package.

Only those candidates selected for an interview will be contacted.


Interested candidates should submit a cover letter and résumé by August 15, 2018 to:


Human Resources

CUPS 1001 10 Ave SW

Calgary, AB T2R 0B7


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