Handbook of Technical Writing (9th Edition) by Gerald J. Alred, Charles T. Brusaw, Walter E. Oliu

By Gerald J. Alred, Charles T. Brusaw, Walter E. Oliu

Greater than only a consultant, the guide of Technical Writing areas writing in a real-world context with easy access to 1000s of technical writing subject matters and ratings of pattern records and visuals. Its committed writer staff — with a long time of mixed educational adventure — has created a accomplished reference instrument for college kids and pros alike.

Always expecting the wishes of today’s writers, the 9th variation comprises extended insurance of viewers and context, and displays the influence that electronic mail and expertise have had on office verbal exchange. An built-in spouse website works including the textual content to supply extended on-line assets with a similar readability and intensity of instruction.

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No. 21539467 Xerox FIGURE A–1. Abstract-to-Concrete Words abstracts An abstract summarizes and highlights the major points of a formal report, trade journal article, dissertation, or other long work. Its primary purpose is to enable readers to decide whether to read the work in full. For a discussion of how summaries differ from abstracts, see executive summaries. Although abstracts, typically 200 to 250 words long, are published with the longer works they condense, they can also be published separately in periodical indexes and by abstracting services (see research).

Affinity Affinity refers to the attraction of two persons or things to each other. ” ᮣ aptitude She has an affinity for problem solving. ^ agreement DIRECTORY Subject-Verb Agreement 24 Compound Subjects 26 Pronoun-Antecedent Agreement 27 Grammatical agreement is the correspondence in form between different elements of a sentence to indicate number, person, gender, and case. qxp A 8/25/08 8:40 AM Page 24 24 agreement A subject and its verb must agree in number. ᮣ The design is acceptable. ] ᮣ The new products are going into production soon.

Explain that customer feedback helps your firm keep the quality of its product or service high. Close pleasantly, looking forward, not back. Avoid recalling the problem in your closing (do not write, “Again, we apologize . ”). The adjustment letter in Figure A–6, for example, begins by accepting responsibility and offers an apology for the customer’s inconvenience (note the use of the pronouns we and our). The second paragraph expresses a desire to restore goodwill and describes specifically how the writer intends to make the adjustment.

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