By Bruno Aziza
This groundbreaking advisor presents a deep figuring out of ways to accomplish firm functionality administration goals, sponsored up via first-hand bills from Fortune 500 businesses who're successful through development responsibility, intelligence, and educated decision-making into their organizational DNA. force enterprise functionality explains the aggressive virtue skilled via businesses that create and deal with a "Culture of Performance."
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Extra resources for Drive Business Performance: Enabling a Culture of Intelligent Execution (Microsoft Executive Leadership Series)
What are the associated customer benefits? Customers have higher confidence in your operational effectiveness—that you will deliver quality services on time and within budget. This helps you secure your base and win customers because you can say with confidence that you’re operationally better than the customer’s alternatives. 11 But Skanska goes a step further to compete more effectively. Not only do they have the information to tell them what their profit margin is, but they also have industry benchmarks to show the context of this performance versus their competition.
In case 1 2 THE SIX STAGES OF MANAGEMENT study after case study example in this book, this is a recurring theme—Energizer, Expedia, Fortis, Millipore, the Veteran’s Administration—all had new leaders come in with performance management as a priority. When a new leader takes over a division, business unit, or company, they have a green light to be bold in suggesting a performance improvement initiative. The authority and timing is right with a leadership change for performance optimization. ” Executives sometimes discover performance benefits achieved by other organizations and want to follow their path with a performance initiative within their own company or group.
Gary Hamel, The Future of Management (Boston, MA: Harvard Business School Press, 2007). Acknowledgements To Bob Kaplan & Dave Norton we extend our deep appreciation for their thoughtful Foreword, as well as their inspirational and groundbreaking work. Your contribution to the discipline of managing performance is unparalleled and we couldn’t have wished to work with anyone more qualified or for whom we have so much respect. Thank you! A special thanks goes to our colleagues and friends Elaine Andersen, Steve Hoberecht, and Tim Kashani.