Communicating for Results: A Guide for Business and the by Cheryl Hamilton

By Cheryl Hamilton

This best-selling textual content will express you the elemental thoughts and methods you want to effectively converse in today's company global, despite your present point of industrial event. masking each element of the communique procedure, speaking FOR effects: A consultant FOR enterprise AND THE PROFESSIONS, 9e, provides you with a aggressive area in any company situation-from the preliminary interview to creating expert shows (complete with specialist visible aids) to assuming a management function. furthermore, you'll locate on-line videos of universal specialist eventualities paired with the innovations from the textual content offer you a practical glimpse into the enterprise international. speaking FOR effects: A consultant FOR enterprise AND THE PROFESSIONS, 9e is your chance to work out how thought interprets into sensible action--and how that wisdom may help you enhance your probability of profession luck!

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Additional info for Communicating for Results: A Guide for Business and the Professions (9th Edition)

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Individual conversations and group meetings often require oral or written follow-up to ensure that successful communications occurred and to encourage implementation of any decisions reached. When Giving Feedback to Others • Direct feedback toward behavior rather than toward the person. A common mistake is to criticize the person rather than the behavior. Telling your assistant “You are a poor excuse for a secretary” is a personal attack rather than feedback on a particular behavior, and it only causes a defensive response.

Sixty percent were unaware that “all types of employers, whether public or private, and of whatever nature, including nonprofits and government units” must provide ethics and compliance training (para. 3). ” If violations occur, companies that can prove they have effective ethics and compliance programs can greatly reduce any fines or punishments—sometimes by as much as 95% (para. 5)! For companies that do have ethics programs, being aware of the company code of ethics isn’t enough; employees need to know how to use it in their day-to-day decision making.

_____ 7. Do you realize that 100% communication is unlikely and therefore plan for ways to avoid possible misunderstandings? _____ 8. When you communicate, do you remember that the only message that counts is the one received? _____ 9. Do you avoid becoming defensive or placing blame when communication breakdown occurs? _____ 10. Do you view feedback as absolutely necessary for successful communication, and therefore both give and receive feedback on a regular basis? Scoring: Number of times you answered A (usually) ________ Number of times you answered A + B (usually and sometimes) ________ Number of times you answered C (rarely) ________ Results: If you have seven or more A answers, you are an outstanding communicator.

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